Refund Policy
We want you to be confident buying from Arwa Gadgets. Here's exactly how refunds work, and when they apply.
| 01 |
When a refund appliesA refund applies when a product arrives faulty, damaged in transit, or materially different from what was described or agreed at the time of order. Report this to us within 3 days of delivery. |
| 02 |
Condition requirementsThe product must be returned unused, in its original packaging, with all accessories, manuals, and free items included. Devices with physical damage caused after delivery, or with a removed IMEI/serial label, are not eligible for a refund. |
| 03 |
Pre-owned devicesCosmetic wear or specifics disclosed to you before purchase are not grounds for a refund. A refund on a pre-owned device applies only when it fails to match the condition or functionality stated at the time of sale. |
| 04 |
Change of mindChange-of-mind refunds are considered on a case-by-case basis and are not guaranteed. If accepted, the item must be unused, unopened, and in resellable condition, and a restocking assessment may apply. |
| 05 |
How to request a refundContact us by phone, WhatsApp, or email with your order details and the reason for the request. We'll guide you through inspection and next steps, which may include a repair or replacement offer before a refund is issued. |
| 06 |
Refund method & timelineApproved refunds are issued using the same payment method used for the original purchase wherever possible. Once approved, refunds are processed within a reasonable timeframe, which we'll confirm with you directly based on the payment method involved. |
| 07 |
Non-refundable itemsItems marked as final sale, gift cards, and consumables (such as opened screen guards or used accessories) are not eligible for a refund unless faulty on arrival. |
Need to start a refund request? Talk to us.
| +880 1303-202771 | [email protected] |