Privacy Policy
This policy explains what information Arwa Gadgets collects when you shop with us, how we use it, and the choices you have.
| 01 |
Information we collectWhen you place an order, contact us, or visit our outlet, we may collect your name, phone number, WhatsApp number, email address, delivery address, and details of the products you purchase or ask about. |
| 02 |
How we use your informationWe use your information to process and deliver orders, provide warranty and after-sales support, respond to inquiries over phone, email, or WhatsApp, and keep records required for returns or exchanges. We do not use your information to send marketing without your consent. |
| 03 |
Sharing with third partiesWe share the minimum information necessary with courier partners to deliver your order, and with payment processors or mobile financial service providers to complete a transaction. We do not sell or rent your personal information to advertisers or unrelated third parties. |
| 04 |
WhatsApp & phone communicationIf you contact us or place an order through WhatsApp or phone, that conversation is used only to handle your order, warranty, or support request. We keep a record of these conversations for a reasonable period to resolve any future disputes or warranty claims. |
| 05 |
Data retentionWe retain order and contact information for as long as needed to fulfil warranty periods, handle returns, and meet our own accounting and legal record-keeping obligations. After that, information is deleted or anonymized where practical. |
| 06 |
Data securityWe take reasonable steps to protect the information you share with us from unauthorized access, loss, or misuse. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security. |
| 07 |
Your choicesYou can ask us at any time what information we hold about you, request a correction, or ask us to delete information we no longer need to retain for legal or warranty purposes. Contact us using the details below to make a request. |
| 08 |
Changes to this policyWe may update this policy from time to time as our services or legal obligations change. The version published on this page at the time of your order is the version in effect. |
Questions about your data? Reach us any time.
| +880 1303-202771 | [email protected] |